Privacy Policy and SMS Terms of Service

Privacy Policy

1. Introduction

MaxCARE of Washington, Inc., operating under the brand name MaxCARE 24/7 (“MaxCARE,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website, contact us, request an estimate, use our residential or commercial disaster restoration services, or communicate with us by phone, email, text message, or another method.

Using our website or submitting a general contact request does not, by itself, enroll you in SMS/text messaging. We send SMS/text messages only after you provide consent through one of the methods described in the SMS Terms of Service below.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, mailing address, service address, and billing information.
• Information submitted when you request an estimate, schedule a service, complete a contact form, or communicate with our staff.
• Information concerning property damage, restoration needs, service requests, appointments, estimates, and project status.
• Insurance claim information and information needed to coordinate with an insurance provider when authorized by you.
• Photographs, videos, reports, inventories, and other records relating to a property or restoration project.
• Account, billing, payment, or transaction-related information.
• Customer service inquiries and the content of communications sent by phone, email, SMS/text message, or another channel.
• Communication preferences and SMS/text messaging opt-in or opt-out status.
• Records of verbal or written SMS consent, including the date, time, phone number, and method through which consent was provided.

We may also automatically collect limited technical and website usage information, such as your IP address, browser type, device type, operating system, referring website, pages visited, and general website activity. This information may be collected through cookies and similar technologies.

3. How We Use Your Information

We may use the information we collect to:

• Respond to questions, inquiries, contact requests, or emergency calls.
• Provide, operate, schedule, and maintain our disaster restoration services.
• Prepare estimates and evaluate property damage or restoration needs.
• Provide customer service and project support.
• Schedule, confirm, update, or remind you about appointments.
• Provide service updates, account notifications, and follow-up communications.
• Process transactions and provide billing or payment-related communications.
• Coordinate with your insurance company when authorized by you.
• Maintain business, project, consent, and communication records.
• Improve our website, services, operations, and customer experience.
• Protect our rights, property, safety, and the safety of others.
• Comply with legal, regulatory, carrier, and industry requirements.

4. How We Disclose Information

We do not sell or rent personal information. We may disclose personal information in the following circumstances:

• Service Providers and Subcontractors: We may provide information to trusted service providers and subcontractors that help us operate our business, deliver restoration services, process payments, host our website, maintain business systems, provide customer support, or manage communications.
• Insurance Providers: With your authorization, we may disclose relevant project, property, estimate, or restoration information to an insurance provider to help facilitate a claim.
• Professional Advisers: We may disclose information to professional advisers, such as accountants, attorneys, or insurers, when reasonably necessary.
• Legal Requirements: We may disclose information when required by law, regulation, subpoena, court order, governmental request, or another applicable legal process.
• Protection of Rights and Safety: We may disclose information when reasonably necessary to protect our rights, property, safety, customers, employees, or others.

5. SMS Consent and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS/text messaging originator opt-in data and consent will not be sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

We may provide mobile information to service providers only when necessary to operate and support our SMS/text messaging program, deliver messages, provide customer service, maintain consent records, prevent fraud, or comply with legal and carrier requirements. These service providers may use the information only to perform services on our behalf and are not permitted to use it for their own marketing or promotional purposes.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to help the website function, improve user experience, analyze website traffic, and understand how visitors use the website.

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as reasonably necessary to provide services, maintain business and project records, comply with legal obligations, resolve disputes, enforce agreements, and satisfy carrier or industry requirements.

SMS opt-in, opt-out, and consent records may be retained as necessary to document consent and demonstrate compliance with legal, carrier, and industry requirements.

9. Your Privacy Choices

You may contact us to request that we update, correct, or delete your personal information, subject to applicable legal requirements and legitimate business recordkeeping obligations.

You may opt out of SMS/text messages at any time by replying STOP. You may request SMS assistance by replying HELP.

10. Email Communications

If you receive marketing or promotional emails from us, you may opt out by using the unsubscribe link in the email, when available, or by contacting us directly.

Even if you opt out of marketing emails, we may continue sending non-marketing communications related to services, transactions, account matters, or customer support.

11. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services, including payment, financing, mapping, insurance, and social-media services. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

SMS Terms of Service

1. SMS Program Description

MaxCARE 24/7 may send informational SMS/text messages to customers who have provided consent to receive them.

Messages may concern:

• Customer service communications.
• Appointment confirmations, reminders, or updates.
• Service and project updates.
• Account notifications.
• Billing or payment reminders.
• Responses and follow-up communications related to customer inquiries, estimates, or services.

2. How You Provide Consent

You may provide consent to receive SMS/text messages from MaxCARE 24/7 through either of the following methods:

• Verbal consent: You may provide verbal consent during a phone call, in-person conversation, or service-related interaction after our representative explains the messaging program and applicable disclosures.
• Website consent: You may select the optional, unchecked SMS consent checkbox on our website contact form and submit the form. The general contact form may still be submitted without selecting the SMS consent checkbox.

Providing a phone number through a general contact request does not, by itself, constitute consent to receive SMS/text messages.

3. Message Frequency and Charges

Message frequency varies depending on your inquiries, appointments, projects, account activity, and interactions with us.

Message and data rates may apply according to the terms of your wireless service plan. MaxCARE does not charge a separate fee for participating in the SMS program.

4. Opting Out

You may opt out of SMS/text messages at any time by replying STOP to any message from us.

After replying STOP, you may receive one final message confirming that you have been unsubscribed. We will not send additional SMS/text messages unless you subsequently provide consent again.

You may also request removal from the SMS program by contacting us at 253-864-6445 or info@maxcare247.com.

5. Help and Support

For assistance, reply HELP to any SMS/text message from us.

You may also contact us at:

Phone: 253-864-6445

Email: info@maxcare247.com

Website: https://maxcare247.com/

6. Consent Is Not a Condition of Purchase

Consent to receive SMS/text messages is voluntary and is not a condition of purchasing goods or services from MaxCARE.

7. Mobile Information and Privacy

Your mobile information is handled according to the Privacy Policy above.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in information, mobile phone numbers, and consent data will not be sold, rented, or used by third parties or affiliates for their own marketing or promotional purposes.

8. Message Delivery

SMS/text message delivery is subject to the availability and operation of wireless networks and services. Wireless carriers are not liable for delayed or undelivered messages.

9. Re-Enrolling in SMS Messages

If you previously opted out, you may re-enroll by providing new verbal consent or by completing the optional SMS consent process on our website. Re-enrollment constitutes consent to receive messages under the SMS Terms of Service in effect at that time.

10. Changes to the SMS Program or Terms

We may modify or discontinue the SMS program or update these SMS Terms of Service. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy and SMS Terms of Service, our handling of personal information, or your communication preferences, please contact us:

MaxCARE of Washington, Inc.

Brand: MaxCARE 24/7

16208 60th St E

Sumner, WA 98390

Phone: 253-864-6445

Email: info@maxcare247.com

Website: https://maxcare247.com/